Supporting you
We want to make our services and website simple for everyone to use. This page includes all the ways we can support you, whether you need online support or help with an impairment. Below you’ll find all the ways we can support you and links to organisations that can help.
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Alternative formats
We offer our services in a range of formats to help you manage your account.
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Visually impaired
You have a choice of how you receive any letters or documents from us. We can offer large print, Braille and audio CD formats. You can call us on 0345 606 0098 to manage your choice. Call charges will vary.
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Hearing or speech impaired
You can contact us using Text Relay. You can use Text Relay by downloading their app to your computer, laptop, tablet or android phone. You can download the app and find more instructions on the Text Relay website.
You can also contact us by Text Relay Service. Please type 18001 before the telephone number you want to contact. A Relay Operator will join the line to explain the message.
Website accessibility
We want to make our website as easy to use as possible. Our site can be used with the accessibility options in iOS and Android on tablet and mobile. It should also work with major screen reader software. You can use this to make our text, buttons and links bigger so you can see them more clearly.
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More help
If you have difficulty with seeing, hearing or words - or using a keyboard or mouse hard to use, you might want to access the information from AbilityNet
These organisations and charities can help you with a range of needs.
| Debt counselling and support | Bereavement support |
|---|---|
| Citizen's Advice Bureau | Cruse Bereavement Care |
| Community Legal Advice | Cruse Bereavement Care Scotland |
| StepChange Debt Charity | Health Talk |
| Debt Advice Foundation | NHS Choices |
| Debt Support Trust |
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Feedback
Please contact us if you have trouble using our new design - we'll be happy to improve it.
Charities and other organisations
These charities and organisations can offer you support with a wide range of matters.
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Age UK
Supports you with a range of helpful information on financial and money matters. They also offer help with health and wellbeing, home and care needs, as well as travel and lifestyle. Tel: 0800 055 6112
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The Alzheimer's Society
This society helps support anyone affected by Alzheimer's or dementia. They try to do everything they can to keep people connected to their lives and the people who matter most. Tel: 0300 111 5555
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Macmillan
Provides a range of helpful information to people whose life has been affected by cancer. They offer guidance and support to individuals and their families. Tel: 0808 808 0000
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Dementia UK
Helps people affected by dementia. Whether you have a dementia diagnosis or you care for someone who does, there are local services that can support you practically and emotionally. Tel: 0800 888 6678
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The Samaritans
If you need time and space to speak with someone, The Samaritans can help you find a way through your problems. Tel: 116 123 (UK)
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Marie Curie
This charity offers expert care, guidance and support to people living with terminal illness and their families. Tel: 0800 090 2309
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Mind
This mental health charity offers a range of services. They also offer useful information on a range of mental health issues. Tel: 0300 123 3393
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Carers UK
This mental health charity offers a range of services. They also offer useful information on a range of mental health issues. Tel: 0300 123 3393
Explore our guides
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Understanding investments
Find out how and why the money in your pension plan is invested.
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Understanding pensions
A quick guide to explain how pensions work.
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FAQs
Get answers to common questions about your plan and pensions in general.